Frequently Asked Questions

  1. What does the basic coverage include?
  2. Does the basic insurance have a deductible?
  3. Do you charge taxes or airport fees on rentals?
  4. What is the cost for an extra driver?
  5. What is the cost of a contract extension / overdue?
  6. Can you deliver the car to my hotel? Can you pick up the car at my hotel after rental? is there an extra charge for these services?
  7. What is the minimum age permitted to rent a car?
  8. Can I use someone else´s credit card for the deposit?
  9. What is the amount of the deposit required on my credit card?
  10. Can the car leave the country?
  11. Do you rent cars by the hour?
  12. Is there an additional charge if I would like to pick up the car at one location and return the car at a different location?
  13. Will you pick me up for free?
  14. Do you accept credit card insurance?
  15. Do you accept cash, traveler checks or debit cards for deposit?
  16. What should I know to have a great and safe vacation?
  17. Can I driver into a river, lagoons o estuaries a car rental even though is a 4x4?
  18. You can smoke inside vehicles?
  19. Do you service Quick Pass?
  20. Is it possible to pre-pay in cash?
  21. Traffic Fines/Violations?
  22. Credit Cards accept without relief?
  23. Accept debit card?
  24. What is Roadside SafetyNet?

1. What does the basic coverage include?

The Supplemental Liability is a mandatory coverage to basic liability. This only covers if the driver is declared guilty by a court or if the drivers accepts fault.

This coverage covers property and persons. Covers up to a maximum amount of C 50.000.000 per person or up to C 125.000.000 per event for medical expenses or death of persons involved either inside or outside the vehicle, non – relatives of the driver (until third degree of blood relation or affinity). In case of property ex: vehicles or houses, coverage is up to C 10.000.000

This cover can not be declined, and the renter will be responsible for the total value of the damages caused to the rented car. It protects other properties, vehicles or persons.

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2. Does the basic coverage have a deductible?

No, you will be responsible for the 100% of the car rental, if you want you can pay an extra for the DRO or the LDW.

DRO: Deductible Reduction Coverage

This is the cover for collision and theft. It is optional. If this coverage is accepted, it protects in case of damages, accident or theft to the rented vehicle. The client will be responsible to pay for the deductible amounts stated in the rental agreement indicated above. This coverage will take effect only if the client present all proper documents which include, but are not limited to: police traffic ticket, insurance form, and personal statement to proper transit court. If this coverage is declined, the renter will be responsible to pay for all damages to the rented vehicle up to the full value of the car. This protection does not include towing services, expenses or vandalism. Daily cost of this coverage is : $11.95

The deductibles are the maximum amounts which renters must pay in case of accident if DRO is acquired, as long as they fulfill the requirements that this coverage has.

The deductibles for DRO are:
  DamageTheft or Total Loss
ECMR/ECAR $1000 $1300
CRM/CCAR $1000 $1300
CFMR $1000 $1300
IFMR/IFAR $1000 $1300
FFMR $1000 $2000
PFAR $1000 $2000
PVMR $1000 $2000

What is covered and what is not covered by DRO:

The DRO covers if the following requirements are fulfilled:

In case of damage the renter must present:

  • Police report
  • Part of the Qualitas (Insurance Company)
  • Personal statement to proper transit court

If any of these requirements are not shown, the DRO does not cover the damages and the renter is responsible for the total amount of the damage.

In case the accident takes place by breach of any article of the transit law, the DRO will not cover the damages and the renter will be responsible for the total value of the damages caused to the vehicle.

DRO only covers when the accident involves a third party. The DRO does not cover if the accident involves immovable objects (houses, posts, etc) or damages caused to the interior/underside of the vehicle ex: damages caused by holes in highways. This article means that the DRO covers if the accident is against another vehicle. The client will be responsible for the total value of the damages of the vehicle if the damages are caused as explained in this paragraph.

Any other damage that is consider negligence by the client, ex: passing through rivers, driving into the sea, using the vehicle in races or other similar situations, is total responsibility of the client and is not protected by any coverage.

For our purposes, total loss is considered any damage where cost of repair exceeds 70% of the market value of the vehicle.

Damage to wheel rims, hubcaps or any other damage where the value is smaller than the amount of the deductible is the responsibility of the renter.

In case of theft the following must be presented by the renter:

  • Statement of theft presented to the OIJ (Federal Investigation Organism) or competent authority of the area of the robbery.
  • Copy of valid identification or passport
  • Copy of valid drivers license

LDW : Super Collision Damage Waiver

If this cover is accepted, in case of damages, accident or theft to the vehicle, the client pays no amounts as deductible. This coverage will take effect only if the client presents all proper documents which include, but not limited to: police traffic ticket, insurance claim form, and the personal statement to proper transit court. If the client decline this coverage, will be responsible to pay for all damages to the rented vehicle up to the full value of the car. This coverage does not include towing services, expenses or vandalism (this includes partial theft). Daily cost of this coverage is: $20.95

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3. Do you charge taxes or airport fees on rentals?

No.

The airport fee is charge only in the Airport locations. There is a tax of 13% and of the total amount of the rent and 14% to the office of Liberia, that is require to use a car in the country.

4. What is the cost for an extra driver?

It has an additional cost of $ 5.00 per day, per driver.

5. What is the cost of a contract extension / overdue?

There is a charge of $10 per contract extension or overdue.

6. Can you deliver the car to my hotel? Can you pick up the car at my hotel after rental? is there an extra charge for these services?

Under normal circumstances, we do deliver and pick up our vehicles at your hotel. For hotels located near our offices, no drop off or pick up charges apply.

Drop Off will be charged when the pick up and return locations are different stations. Price will be calculate depending on: distance, availability and season.

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7. What is the minimum age permitted to rent a car?

The minimum age of the renter or one of the additional drivers must be 25. Clients from the age of 21-24 may rent with our Double Deductible Program.

Drivers over the age of 25 may rent. For an additional surcharge can raise the insurance deductible in order for younger drivers to be able to rent. This same policy is also used if any additional drivers are under the age of 25.

8. Can I use someone else´s credit card for the deposit?

No. No one other than the person named on the credit card may use that credit card for the deposit. The owner of the credit card must be present at the time of rental.

Any card that is used for rent and deposit must contain the information in relief.

9. What is the amount of the deposit required on my credit card?

If you take the SLI the amount held on your credit card of the deductible will be:

Category Description Deposit
ECMR Yaris Manual $1,000.00
ECAR Yaris Automatic $1,000.00
CCMR Corolla Manual $1,000.00
CCAR Corolla Automatic $1,000.00
IFMR BEGO Manual $1,300.00
IFAR BEGO Automatic $1,300.00
FFMR Rav 4 plus Manual $1,500.00
FFAR Rav 4 plus Automatic $1,500.00
PFAR Prado Automatic $1,500.00
     

 

If not the deposit will be $3000. This amount is frozen on your credit card only until you have arrived at one of our offices. XXXXX does not charge your credit card until the car is returned to us at the end of the rental.

10. Can the car leave the country?

No.

No car can be taken outside the Costa Rica borders.

11. Do you rent cars by the hour?

Rent rates are based on a minimum of 24 consecutive hours. If you return the vehicle prior to meeting the 24 hour requirement, you would be charged for the full day regardless of wether you return the vehicle early.

12. Is there an additional charge if I would like to pick up the car at one location and return the car at a different location?

Yes

There is an additional charge for dropping off the vehicle at a different office. The drop off charge varies depending on which offices you are taking the car to and from.

13. Will XXXXX Car Rental pick me up for free?

XXXXX Car Rental is located inside the main terminal of Juan Santamaría / SJO Airport. After passing through customs baggage check, you will find our representative at our booth waiting to help you with your luggage and escort you out of the airport to our shuttle van. The shuttle van will take you to our off airport pick up/return office located less than 1KM away.

At the Liberia Airport please look for the XXXXX shuttle after exit the last gate. The shuttle will take you to our off airport pick up/ return office located 2KM from Liberia International Airport.

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14. Do you accept credit card insurance?

Yes we do.

DRO can be declined, but you always have to take the basic insurance SLI.

15. Do you accept cash, traveler checks or debit cards for deposit?

No we do not accept deposit in cash or traveler checks,

We accept debit cards deposits only if the customer accept to take the SLI and DRO coverage´s without exception.

16. What should I know to have a great and safe vacation?

  • Is very important to take good care of your passport. Always carry a copy of your passport and keep the original in the safety deposit box of your hotel, along with money, jewelry and valuable objects.
  • When doing bank transactions, you must present your original passport. Use only banks or authorized agencies for exchanging your money.
  • Use automatic teller machines located in public and well illuminated places. Be careful of any offer of strangers when using the machines, withdraw the cash and count it before going outside.
  • Keep all your goods in sight and reach. If you use public transportation, always keep an eye on them.
  • When using taxi services, verify that they comply with the legal established requirements, such as the yellow triangles printed on the doors and a meter. Always ask the staff at your hotel to call a taxi from a reliable company.
  • If you are lost and in need of checking your map, look for public and safe place to do it, or recur to the police authorities for help.
  • While driving or parking car, lock the doors and keep the windows closed. Do not leave your personal belongings inside the vehicle.
  • If you get a flat tire, if you are suspiciously warned of a damage, if you are suspiciously hit from behind or if you are being followed while driving, do not stop and immediately look for the closer gas station or police or dial 911 when possible.
  • Avoid stopping when a stranger asks you for a ride.

17. Can I drive into a river, lagoons o estuaries a XXXXX Car rental even though is a 4x4?

No!!!... operate the vehicle through rivers, beaches, estuaries, or the sea, nor will operate it against traffic laws or by-laws, not in streets, grounds or roads where the car can be damaged, since in all cases above, the lessee will have to cover all the charges for damages causes to the vehicle even when the special DRO or LDW coverage was accepted, because in the circumstances described such coverage has no effect. use the car in these conditions allows Centriz to terminate this clause, without affecting the charging of the resulting damages through the appropriate procedures.

18. You can smoke inside vehicles XXXXX?

No.

If a customer shows you smoke inside any of our vehicles will be charged an amount of $ 250.

19. XXXXX has service Quick Pass?

No pre-enrollment or sign up is required. When driving a XXXXX vehicle, the renter has the option of using the 27 Highway and Quick Pass lanes without stopping. If the renter decides to use the express lane, the renter will be charged the standard non-discounted fee for the roads as published by the toll authority plus the convenience fee of $12 per rental or $70 maximum per month for use of this service.

20. Is it possible to pre-pay in cash?

Yes,

However, this method does not accept for refunds.

21. Traffic Fines/Violations?

According to the Costa Rica new traffic law. In case of any traffic infraction during the rental period, you need to cancel the fine at any state bank (Banco Nacional, Banco Costa Rica, Banco Popular) otherwise you may not board your flight, since the Immigration Department strictly check your status for leaving the country.

22. In XXXXX Car Rental accept credit cards without relief?

No, No exceptions.

23. XXXXX Car Rental accept debit card?

Yes,

We accept debit cards deposits, only if the customer accept to take the SLI and DRO coverage’s without exception.

You must provide proof of the payment in our office & keep a copy for your personal records.

 

 

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As long as the customer is present at the counter, we can not make deliveries outside of our offices.

24. What is Roadside SafetyNet?

Forgot to put gas in the tank? Locked the keys in your rental car? XXXXX's Roadside SafetyNet is an optional service that provides coverage at a reasonable additional charge. In the event of operational difficulty or unexpected emergency, we'll bring you fast, reliable assistance - especially helpful when you're in an unfamiliar city. Available at participating XXXXX locations in the U.S., Canada, Puerto Rico and U.S. Virgin Islands.

Key Replacement - Get replacement keys or locksmith assistance.
Lockout Service - Gain entry when keys are locked inside the vehicle.
Jump Start - If your vehicle experiences battery failure, we'll provide a jump start.
Flat Tire Assistance - We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. The actual cost of the tire is not included and the customer may be billed separately.
Tire Replacement - We'll replace a flat or damaged tire with the spare, or get the car towed to the nearest service facility. The actual cost of the tire is not included and the customer may be billed separately.
Fuel Delivery - If you run out of gas, we'll provide emergency fuel delivery (up to 3 gallons).

Prohibited use of the vehicle will void this option. Taxes not included in the Total and will be added at the time of rental. The daily/weekly fee is subject to change.